I'm an experience design and management major which means I've learned a lot about what makes a good experience in the past two years.
One of the first things they teach us in our program is the peak-end rule as defined in the book The Power of Moments by Chip & Dan Heath. The peak-end rule states that people rate experiences, “based on two key moments: (1) the best or worst moments, known as the “peak”; and (2) the ending.”
In my program, I've also learned the power of reflection. During the past three years of my college experience, I've completed 29+ different reflection assignments. Due to these frequent reflection assignments, it has become second nature for me to reflect on an experience as it comes to its close. Therefore, I had the idea to write this reflection post on my walk home from school on the last day of classes winter semester 2022. I present: a reflection on the macro peak experiences of my college experience at BYU.
Pit: freshman year depression
Pit: freshman year anxiety
Pit: not feeling like I fit in freshman year
Pit: my BYU Store job
Pit: poor grades freshman year
Peak: Russian 101
Peak: coming home from my mission and finally feeling like I had a few familiar faces and friends on campus
Pit: post-mission depression
Peak: Multicultural America class
Peak: getting 100% on one of my history essays
Pit: getting a C+ in Accounting 310
Peak: getting a B in Econ 110 during COVID semester
Peak: getting accepted to both the EXDM and IS programs
Peak: making friends in the EXDM program and finally feeling like I had a place where I felt I belong at BYU
Peak: zoom chat
Peak: my first 4.0 semester
Pit: getting sent to the Honor Code Office with 4 other classmates by a professor
Peak: winning two class competitions
Pit/Peak (Pik?): recovering from Honor Code Office PTSD
Peak: the Provo YSA 5th ward
Peak: finally getting a school scholarship my senior year
Peak: TAing for Dr. Sarah Agate Taylor
Peak: emotional intelligence class
Pit: anticipatory graduation depression
Pit: my friends planning their own graduation reception instead of supporting the one I'm planning for the EXDM department
Once again referring to the peak-end rule, I will remember my BYU Experience based on the most intense best or worst moment as well as the ending of my experience. For me, the most dramatic best/worst moment was getting sent to the Honor Code Office. The ending is yet to come, but today, it's not looking like it's gonna be good.
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